Last updated: Ashadh 2083 (June 2026)
This Privacy Policy explains how Sawari Ride collects, uses, stores, and protects your personal data when you use the Sawari Ride platform — whether you are a passenger (rider), driver, or vehicle owner operating within Nepal.
Sawari Ride is a technology company incorporated in Madhyapur Thimi Municipality, Ward 02, Bhaktapur District, Bagmati Province, Nepal. We operate a mobile application and digital platform that connects independent drivers with passengers seeking ride-sharing services.
Sawari Ride is registered under and operates in compliance with the relevant Nepalese Act and other prevailing acts under the jurisdiction of the provincial Government. We are the data controller for personal data collected through our platform.
For privacy enquiries, contact us at support@sawariride.com or through the in-app Help & Support section.
This Privacy Policy applies to all users of the Sawari Ride (the “Site”, “we”, or “us”) platform, including:
(collectively “you”, “your”, or “yours”).
This policy covers data collected via the Sawari Ride mobile application (Android & iOS), our website, customer support interactions, and any related technology system.
Personal Data is any information which can be used to identify you or from which you are identifiable. This includes but is not limited to your name, nationality, telephone number, personal interests, email address, your image, government-issued identification numbers, biometric data, date of birth, blood group, and vehicle and insurance information.
We collect personal data that is necessary to provide safe, reliable ride-sharing services and to comply with applicable law. The categories of data we collect are set out below.
All users are required to provide registration data, comprising full name, phone number, email address, and date of birth, together with identity verification information, including citizenship certificate number and issuing district and a profile photograph or selfie. Users may also provide payment information, such as preferred payment method, and an emergency contact name and phone number (the latter being optional).
Drivers and vehicle owners are subject to additional data collection requirements. They must submit driver credential information, encompassing driving license number and license class, vehicle registration number along with vehicle ownership document (the “Bluebook”), vehicle type, engine specifications, and vehicle age. Valid insurance documentation is also required, including policy details, the name of the insurer, coverage type, and policy validity period. Additionally, in accordance with the requirements of the Nepalese Act, drivers must provide their blood group, which is recorded as part of the medical data held by the platform and displayed on the driver identification card.
When you use our apps, websites, or services in the ordinary course, we may collect certain personal data as a natural consequence of that interaction. This includes your location information, feedback and ratings you submit, and transaction information such as your chosen payment method. We also collect information about how you interact with our apps and services, including features used and content viewed, as well as device information such as hardware model and serial number, IP address, file and app names and versions, GPS location, IMEI number, and advertising identifiers, or any information that may indicate device or app modification.
Finally, we may collect personal data that you enter in messages when using our in-app communication features, as well as personal data captured through your interaction with us, our agents, or through in-vehicle audio and/or video recording during a ride — such as your image, voice, or both, together with any associated metadata.
We collect certain sensitive personal data, including blood group, citizenship certificate information, and criminal record status, only to the extent strictly required under the Regulations and applicable Nepalese law. This data is handled with additional safeguards.
As a parent or legal guardian, please do not allow minors under your care to submit Personal Data to Sawari Ride. In the event that such Personal Data of a minor is disclosed to Sawari Ride, you hereby consent to the processing of the minor’s Personal Data and accept and agree to be bound by this Notice and take responsibility for his or her actions.
We use personal data only for lawful purposes. Our primary legal bases are:
We do not sell your personal data to any third party. We share data only in the circumstances described below.
In the ordinary course of a trip, certain data is exchanged between users of the platform. Drivers' names, photographs, vehicle details, and real-time location are disclosed to passengers to enable the ride and ensure passenger safety. Correspondingly, a passenger's name, pickup and drop-off location, and phone number — masked where operationally feasible — are shared with the assigned driver for the purpose of completing the trip.
Where a user activates a safety alert through the platform, their live location, route, and the details of the driver and vehicle are transmitted to the user's designated emergency contact in real time.
With respect to financial transactions, we share transaction amounts and reference identifiers with our payment processing partners, including Khalti and eSewa, solely for the purpose of processing digital payments.
In connection with insurance matters, relevant driver and vehicle details are disclosed to insurance providers as required for the processing of claims, and driver details are provided as required for the social security fund.
Trip data, driver data, and fine records are similarly disclosed to the Traffic Police in connection with the enforcement of offline operation penalties and other sanctions provided for under the Regulations.
If the Nepal Government, Province Government, or any other lawfully authorized authority requests personal data in accordance with applicable law, we are obliged to comply immediately and in full. Finally, anonymized system data is shared with certified IT security auditors for the purposes of annual vulnerability assessment, penetration testing, and the security audit mandated under the Regulations.
Personal data may further be shared with research partners, including those conducting surveys or research projects in partnership with or on behalf of the platform, as well as educational and training institute partners.
We may share your Personal Data with other parties in connection with any acquisitions, sales, mergers, joint ventures, consolidation, restructuring, financing, or any other type of business transaction.
In compliance with the applicable Nepalese law, all trip data and passenger personal data collected through the Sawari Ride platform is stored on servers physically located within Nepal. We do not transfer personal data to servers or third parties outside Nepal except as strictly required by Nepalese law.
Our servers and data systems undergo an annual Vulnerability Assessment and Penetration Test (VAPT) and IT Security Audit conducted by a certified cybersecurity firm, as mandated by the Regulations.
We retain different categories of personal data for varying periods, depending on the nature of the data and the purposes for which it is held. The following minimum retention periods apply, subject always to the overriding principle that where applicable law prescribes a shorter retention period, that shorter period shall prevail.
Notwithstanding the foregoing, where any applicable law or regulation prescribes a retention period shorter than that set out above in respect of any particular category of data, such shorter period shall apply accordingly. Upon the expiry of retention periods, data is securely deleted or anonymized so that it can no longer be used to identify you.
Sawari Ride, and third parties with whom we partner, may use cookies, web beacons, tags, scripts, local shared objects such as HTML5, advertising identifiers, and similar technologies (collectively, “Cookies”) in connection with your use of the Websites and Apps, which may be persistent or stored only during an individual session on your browsers or devices.
The Sawari Ride mobile application uses the following types of tracking technologies:
You can manage permissions (including location access) through your device's app settings at any time. You have the right to choose to disable, block, or deactivate cookies. Please note, however, that refusal or removal of some cookies could affect the availability, functionality, or use of our Website, Services, or Apps.
We may facilitate the display of targeted advertising on other platforms, such as on other online platforms that you may be a user of.
We implement reasonable legal, organizational, and technical measures to protect personal data against loss, unauthorized access, use, disclosure, or modification. Access to personal data is restricted to employees and personnel who require it for the performance of their duties, and all individuals engaged in the processing of personal data are authorized to do so only within the scope of their designated responsibilities. Such individuals are required to handle personal data with strict confidentiality at all times.
Sawari Ride includes a mandatory in-app safety alert (panic button) feature as required. When activated:
Real-time GPS tracking of all affiliated vehicles is also conducted continuously during active trips for platform safety monitoring and route deviation detection.
As a user of Sawari Ride, you have the following rights in relation to your personal data, subject to applicable Nepalese law and the legitimate operational requirements of the platform:
To exercise any of these rights, contact us at support@sawariride.com or through in-app support. We may ask you to verify your identity before processing your request.
Some data cannot be deleted while you have an active account or pending regulatory obligations (e.g. trip records required under the Regulations). We will inform you of any such limitations when you make a deletion request.
The Sawari Ride platform is intended for users aged 18 years and above. We do not knowingly collect personal data from persons under 18 years of age. If the age limit prescribed under the Act is under 18 years, such limit will be applicable to us.
Under the Regulations, children under 10 years of age and elderly persons aged 80 years and above are not permitted to travel as passengers on two-wheeled (motorcycle) ride-sharing vehicles. The platform is configured to enforce this restriction.
If you are a parent or guardian and become aware that a minor has registered on or used the platform, please contact us at support@sawariride.com immediately so that we may take appropriate action, including deleting the account and associated data.
We may update this Privacy Policy from time to time to reflect changes in our practices, applicable law, or the Regulations. When we make material changes, we will notify you via the app, SMS, or email at least 7 days before the change takes effect.
The updated policy will always be accessible in the app and on our website with the date it was last revised. Your continued use of the platform after the effective date of any update constitutes your acceptance of the revised policy.
For non-material changes (e.g. correcting a typo or clarifying existing language), we may update the policy without advance notice.
If you have any questions, concerns, or complaints about how Sawari Ride handles your personal data, please contact us through any of the following channels:
Sawari Ride Nepal Pvt. Ltd.
Phone: 9712095632 / 9712095631
Address: Madhyapur Thimi 02, Bhaktapur, Nepal
Email: contact@sawariride.com
We operate a 24-hour complaint management centre as required by the Regulations. Complaints related to data privacy will be investigated and a response provided within 3 business days.
If you are not satisfied with our response, you may also raise a complaint with the relevant authority under Nepalese law.
This Privacy Notice has been made and executed in the English language. In the event of any inconsistency or conflict between the English language version and any translation thereof, the English language version shall take precedence and prevail.